While I was in school my friends and I always said we would never be the ones working at the mall. Well, here I am and you know what? I love it. Absolutely love it. Most days.
I love managing a team, I love teaching people new things, and I love helping customers (mainly children) find the perfect pieces for their wardrobes! I also love numbers and I love analyzing my sales. I can stare at the sales results for hours to figure out what we need to do, to be better.
Some people would say I'm not using my $40,000 education, but I beg to differ. If I hadn't gone to school I wouldn't completely understand how to read a profit and loss statement or know what open to buy means or understand mark up cost and mark down cost. I definitely wouldn't feel as confident about my decision making as I do today.
There are definitely days where I want to scream though. Like today. For the most part people are very friendly and respectable, but there are definitely those people that make it obvious they think they're better. I usually let it roll off my back and it doesn't bother me, but sometimes it really gets to me. They can think all they want that I am just a high school graduate (or not even!) and that I make very little money. Neither is true. I am well educated and make great money with the potential to make more if my sales are good. Sure my hours aren't attractive, but I can say I have tried both a Mon-Fri job and a "crazy hours" job and I actually prefer what I have now. I love having random days off during the week because I'm able to get so much more done without the crowds! If I go to Target on a Saturday, I'm basically in shock at how busy it is just because I never go on those days!
I'm not knocking Monday - Friday office jobs, it just wasn't for me.
This weekend was kind of blah for customers though. It's weird, they seem to come in waves. We will have a day of amazing, friendly customers then we will have a day of rude customers one after another. Annnd, there are those days when people walk right by without a word after you have said hi, or speak to you without even looking at you. Those people are the ones that I want to slap and be like, "who raised you?" Get some manners! It's just disrespectful and rude!
I don't understand why people think being bitchy is going to help them get what they want. I'm more likely to offer a discount to someone that is friendly and understanding verses the one that is awful to my associates. I'm pretty relaxed with the discounts too, I know people have choices and I appreciate their business. Unless they are rude, if they are rude or make my associates cry (it's happened) I will not hesitate to ask them to leave and not come back. How can someone feel good about themselves after making a 16 or 17 year old girl feel about two feet tall and make them cry? Seriously? Are you that low? I just don't understand.
At the end of the day, I love my job. I love what I do and I know I have a career ahead of me that will span out further than this with the same company. I'm happy where I'm at now, and hope to continue doing this for several years. There's just those days where sometimes I want to vent! So, thanks for
Oh yeah, one more thing. Never use the pole yourself to get something down that is too high to reach, and don't call it a stick either. Sticks are found outside, not in a cute children's shop.
How many of you deal with customers on a daily basis? Have you ever worked retail? What were your pet peeves?